Support

How do I track my order?

All Beyond Alpha orders are shipped with full order tracking. You’ll be sent an email with your tracking number once your order has been shipped so you can check its whereabouts at ALL times.

All Beyond Alpha orders are shipped with full order tracking and require a signature on delivery. There are no exceptions to this.

You’ll be sent an email with your tracking number once your order has been shipped so you can check its whereabouts at ALL times.

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How long does order processing take?

Your order will usually be processed on the same or next business day. Whether it’s the same or next business day depends on the time of your order. Generally speaking, orders before 12pm will be processed the same day. Orders after 12pm are generally processed the following day.

This happens in 95% of cases. Please note that due to matters out of our control, processing may take a little longer in rare cases. If you order on the weekend, your order will be processed on the NEXT business day. Orders are NOT processed and fulfilled by our warehouse on weekend days.

When should I expect my delivery?

This will vary depending your location. We have 3 different shipping options within the US:

1. FedEx Next Day Air *

2. USPS First Class Mail 4-7 Days

3. FedEx Ground Economy 2-5 Days

If you live in Alaska or Hawaii, we offer the following options:

1. FedEx Ground Economy 10-14 Days

2. USPS Priority Mail 3-4 days

If you live in Canada:

1. DHL Parcel International Direct 3-9 days

These timeframes depend on when we receive the order, as our warehouse works Monday through Friday from 8:30 am to 4:00 pm EST. Please note that orders do not ship on weekends or major holidays.

Keep in mind that once the parcel leaves our warehouse, we don’t have any control over when it will arrive.

The delivery speed can vary, as it depends on several factors related to the carrier, such as traffic congestion, adverse weather conditions, incorrect addresses and/or customs processes in your country of residence.

These factors and others not listed can significantly affect the prompt delivery of packages, and unfortunately, these circumstances are not within our purview. We appreciate your patience and cooperation in this matter.

* If this option is available in your location it might take longer than expected (3 - 4 extra days). You can check Fedex website (https://www.fedex.com) for more information on this matter

This depends on the shipping service you choose, as well as your location.

We have 2 options you can choose from. Here are all the details you need to make the right decision for you:

#1: Regular shipping

Takes 2-5 business days for your package on average to arrive, depending on your location.

Deliveries to Melbourne and Sydney are generally 2-3 business days. If you live in Western Australia or Nothern Territory, this may take up to 9 days max.

You can track your package every step of the way.

#2: Express shipping

Takes 1-3 business days on average for your package to arrive, depending on your location.

Deliveries to Melbourne and Sydney are generally 1-2 business days. If you live in Western Australia or Nothern Territory, this may take up to 7 days max.

You can track your package every step of the way.

Please keep in mind that once the parcel leaves our warehouse we don’t have any control over when it will arrive. Sometimes it’s super fast and other times it can be delayed.

Our time frame for delivery is 3-5 business days, depending on where in the European Union you are located. These timeframes will also depend on when we receive the order, as our warehouse works Monday through Friday from 8:30am to 5:00pm (GMT+1).

Please note that orders do not ship on the weekends or major holidays.

What happens if my parcel is delayed?

We work incredibly hard to get your parcel to you quickly, but because we ship with third party carriers once it’s with the courier it is out of our hands.

So we just need to wait. However, we rarely experience any significant delays. If you believe that your parcel is significantly delayed, returned to sender or missing please contact us on Facebook Messenger or send us an email to our dedicated customer service line. So we can provide the fastest possible response, please provide your order number and the actual name you ordered with.

All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day.

Whilst we endeavour to provide assistance super fast, we will not tolerate abuse or customers who send three messages within a day regarding the same matter. Anyone who does this will be placed at the back of the queue.

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How do coupons and discounts work?

Our discount codes do not work for subscriptions, so please make sure to select the one-time purchase option. Note that only one discount can be used per order, and once per customer.

I entered my shipping address incorrectly - what should I do?

We want to make sure you receive your Beyond Alpha products ASAP, so make sure you enter the correct shipping address and right contact name of the person who will be able to receive it at the time of purchase. This is your responsibility.

If you make a mistake, or things change, contact us immediately and we may be able to modify your order. We can’t make any promises, as we process and ship our orders as fast as possible, but we’ll do our best for you!

Please note that we get charged $9.00€9.00 by our warehouse for providing incorrect addresses because it creates a lot of extra hassle and slows down the efficiency of the warehouse. If you provide us with the wrong address, you will incur this $9.00€9.00 charge before we make the change.

Can I mix multiple products together?

One golden rule to keep in mind is to never mix more than 4 products at the same time. However, there are products that simply do not go together. If you need guidance on this, please do not hesitate to contact us before you begin at support@beyondalpha.co

This way, we can work together on setting you up for success.

How do I cancel an order ?

If you've had a change of heart about your order or you've noticed an error, feel free to get in touch with us right away via our support email. We'll do our absolute best to catch your order before it's sent out, although we must admit, our order processing and shipping speeds are pretty zippy! But your satisfaction is important to us, and we will strive to assist you to the best of our ability.

Kindly be aware that if cancelling the order proves unfeasible, any expenses related to return shipping will be your own responsibility.

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How can I contact the Beyond Alpha Support Team?

Have a question? Get in touch with our friendly customer service team for assistance. All queries will be responded to within 48 hours. However, you will likely receive a response much faster on weekdays. Please note that our customer service is not manned on weekends so you will not receive a response until the next business day. You can also email us at support@beyondalpha.co

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What is your return policy?

All Beyond Alpha products are natural foods and are considered perishable goods. Due to this, we unfortunately will not accept any returns or provide you with refunds due to product tampering and safety concerns.

If, however, you were sent the wrong item then we will happily provide you with a refund. As long as the goods are in their original saleable condition.

Once we have received your returned package, we’ll inspect all items before a refund or exchange is issued. We reserve the right to deny refunds if items are not returned in their original condition, then they will be returned back to you.

We’ll let you know by email if your item has been accepted for a refund or exchange.

Subscription products:

Please note that ALL subscription products come with a minimum 3 order subscription term. This is to prevent people from taking advantage of our generous discounted subscription pricing options.

We provide subscription options for people that are committed to improving their long-term health. If you don’t want to make this commitment or just want to try our products, we recommend selecting one of our once-off packages.

The 3 order minimum is clearly listed on ALL product pages. It is your responsibility to read this. There are no exceptions to this. Customers wanting to cancel before the 3 order minimum is up will be charged a $49€49 early cancellation fee.

How do I cancel my subscription?

If your 3 order period is up and you want to cancel your subscription, you can do this anytime using our manage your subscription page.

You can also use this page to skip subscription months and change your delivery interval if you should so choose.

Please note that ALL subscription products come with a minimum 3 order subscription term. This is to prevent people from taking advantage of our generous discounted subscription pricing options.

We provide subscription options for people that are committed to improving their long-term health. If you don’t want to make this commitment or just want to try our products, we recommend selecting one of our once-off packages.

The 3 order minimum is clearly listed on ALL product pages. It is your responsibility to read this. There are no exceptions to this. Customers wanting to cancel before the 3 month minimum is up will be charged a $49 early cancellation fee.

How does the 60-Day Money-Back Guarantee works?

Every purchase is backed by our "Down-To-The-Last-Scoop' 100% Risk-Free, 60-Day Money-Back Guarantee.

We're so confident in the effectiveness of our products when it comes to reducing the effects of menopausal hormone imbalances, or improving your gut health, that your purchase is guaranteed for a full 60 days on the one jar.

Enjoy your daily dose and if you don't experience the benefits of our products, simply email our friendly customer service team within 60 days from the purchase date, and we’ll give you a full refund on the one jar.

These are only valid for customers who have purchased the 1 jar option.

Customers that purchased more than 1 jar or bundles/packages are not eligible for a refund or any other guarantee.

Money-back guarantee is conditional and is based on the following:

As the guarantee is based on the effectiveness of the product, customers need to take all dosages of our product. If the product has not worked for you, we will happily give you your money back. You will not be able to request your money back based on flavour.

If you request the guarantee for our gut related products, your diet plays an important role in your results. As long as you can show you have taken at least 9 serves and have not eaten junk food and alcohol every day during the trial, we will happily refund your money back excluding the postage cost. Customers who have eaten high carbohydrate and high fibre diets during the period, will not be granted a refund because these nutrients are directly linked to chronic bloating and destroy the products chances of working.

Once you request to apply this policy you will not be able to repurchase the same product at our online store.

Every purchase is backed by our "Down-To-The-Last-Scoop' 100% Risk-Free, 60-Day Money-Back Guarantee.

We're so confident in the effectiveness of our products when it comes to reducing the effects of menopausal hormone imbalances, or improving your gut health, that your purchase is guaranteed for a full 60 days on the one jar.

Enjoy your daily doce and if you don't experience the benefits of our products, simply email our friendly customer service team within 60 days from the purchase date, and we’ll give you a full refund on the one jar.

These are only valid for customers who have purchased the 1 jar option.

Customers that purchased more than 1 jar or bundles/packages are not eligible for a refund or any other guarantee.

Money-back guarantee is conditional and is based on the following:

As the guarantee is based on the effectiveness of the product, customers need to take all dosages of our product. If the product has not worked for you, we will happily give you your money back. You will not be able to request your money back based on flavour.

If you request the guarantee for our gut related products, your diet plays an important role in your results. As long as you can show you have taken at least 9 serves and have not eaten junk food and alcohol every day during the trial, we will happily refund your money back excluding the postage cost. Customers who have eaten high carbohydrate and high fibre diets during the period, will not be granted a refund because these nutrients are directly linked to chronic bloating and destroy the products chances of working.

Once you request to apply this policy you will not be able to repurchase the same product at our online store.